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PRACTICE
CHARTER
PATIENT CARE
Our aim is to provide our patients with the best possible care available
to us and they will be informed about the treatment that we can provide.
The appropriate treatment will be provided by suitably qualified staff.
COMMUNICATIONS
Patients will be provided with full information about the services offered
by the practice in the practice booklet. We will endeavour to answer the
telephone in the minimum time possible - allowing for staffing levels
at the time (eight rings). If a patient is referred to a hospital consultant
on the NHS the letter will automatically be sent to the hospital. If a
private consultation is required, please collect your letter (usually
one week after seeing the doctor) and make your own appointment.
HEALTH AND SAFETY
The practice area will be reviewed and monitored constantly to maintain
appropriate health and safety standards for both staff and patients to
ensure a pleasant and safe environment for all.
EVALUATION AND REVIEW OF SERVICES
Our services will be reviewed constantly with the aim of maintaining high
standards in the pursuit of efficient and competent business and clinical
performance. Reviews will be undertaken at staff meetings and at other
times in the intervening period when it is deemed appropriate or necessary.
COURTESY OF STAFF TOWARDS PATIENTS
We aim to treat our patients with sensitivity, courtesy and respect at
all times.
CONFIDENTIALITY
We will maintain confidentiality of patients' records and will continue
to extend the same level of confidentiality in all communications pertaining
to their care.
Patients will have access to their records in full accordance to legislative
changes in the last few years.
PLEASE HELP US TO HELP YOU
Please treat the doctors and all practice staff with the same courtesy
and respect that you receive from us.
Please do not ask for a home visit unless the patient cannot be brought
to the surgery.
Please ensure that your request for a home visit reaches the surgery before
10.00am, unless a genuine emergency arises later.
Outside surgery hours we provide cover for emergencies at all times, but
please DO NOT call out of hours if you can wait until the next surgery.
Please avoid telephoning the surgery during the peak morning time for
non-urgent matters or test results.
Remember, you are responsible for your own health and the health of your
children. We will give you our professional help and advice. Please act
upon it.
COMPLAINTS PROCEDURE
We operate a practice complaints procedure as part of the NHS system for
dealing with complaints. Our system meets national criteria. Our practice
manager, Mrs Faye Graham, will give you further help and advice if needed.
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